User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Diamond7’s online casino services and the relationship between you and us. They explain your responsibilities as an account holder, the checks we carry out, how promotions work, and the practical steps we take when handling payments and disputes. By using our site you accept these terms and any specific rules that apply to games, promotions or payment methods.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only the named account holder may use a single account. Do not share logins or allow others to access your account. We may suspend or close accounts where we suspect fraud, collusion, multiple accounts, chargebacks, or any attempt to abuse our services. If you believe your account has been accessed without authorisation contact our support team immediately.

Eligibility requirements

To open and use an account you must meet all eligibility criteria we publish at registration, including being of legal gambling age in your jurisdiction and resident in a supported country. We operate mandatory verification checks - you must provide valid ID and proof of address when requested. Accounts belonging to individuals on self-exclusion schemes will be closed in line with those restrictions.

Acceptable platform use

Use the site lawfully and in line with these terms. Prohibited activity includes manipulating games, using bots or unauthorised software, staking patterns designed to exploit bonuses, evading restrictions via VPNs, and any action intended to disrupt services. We reserve the right to withhold winnings and restrict accounts while investigations are carried out.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which will be displayed where the offer is advertised. These terms include eligibility, contribution rates for wagering, maximum bet limits while a bonus is active, game exclusions and expiry periods. Winnings credited as bonus funds are subject to playthrough requirements and cannot be withdrawn until those requirements are met. We may void or reclaim bonus funds in cases of abuse or where the promotion’s T&Cs have been breached.

Deposits and withdrawals

We accept a range of payment methods appropriate for the UK market. Deposits are normally available instantly, while withdrawals are processed after standard security and verification checks. We may pause or limit withdrawals while further documentation is requested to comply with anti-money laundering and affordability checks. Third-party fees levied by payment providers are the responsibility of the player unless we state otherwise.

Dispute resolution

If you have a complaint contact our support team so we can attempt to resolve it quickly. We aim to investigate and respond promptly; where a matter cannot be resolved directly you may escalate to the independent body named in our regulatory information. Decisions made following a full investigation are binding on both parties while any amounts legitimately owed will be paid once checks are complete.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders by email or site notice. Continued use of the service after notification means you accept the revised terms. Where required, changes will be made in line with our licence conditions and applicable law.

For help or queries contact our support team via live chat or email at [email protected]. We encourage responsible play and provide tools to manage limits, self-exclude or seek help if gambling becomes an issue.