Reach Out to Us
Need help? Our support team is ready to assist with account questions, verification, technical issues or general feedback. As an authorised operator we work with recognised help organisations and our contact centre can guide you through deposits, withdrawals and safer-gambling tools. For account enquiries or to raise a concern, please get in touch and we will do our best to help in favour of a safe, fair and responsible gaming experience.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0328 |
| Working hours | 24/7 |
Typical live-chat replies are within a minute and email responses within 24 hours for standard enquiries. For verification or large withdrawals we aim to review documents promptly and will notify you of any additional checks. If you need assistance with affiliates or payments, use the contacts in the table and we'll escalate as necessary.
Email Assistance
Email is the preferred contact method for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information up front helps us resolve queries more quickly and avoids delays in verification or follow-up correspondence.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. For simple account or payment questions you can expect a reply the same day; more complex cases such as identity checks, disputed payments or detailed investigations may take longer depending on their nature and the checks required. We appreciate your patience while we review your case.
Feedback
Tell us what you think - we welcome feedback, suggestions or ideas to improve the site. Every message is read by our team and used to refine games, promotions and usability. Send comments via live chat or email to [email protected]. Your input helps shape future updates and makes playing at Diamond7 safer and more enjoyable for everyone.