Responsible Gambling at Diamond7 Casino

At Diamond7 we take safer gambling seriously. We want players to enjoy their time with us while keeping play under control. This page explains the practical tools and support we offer to help you manage your account, recognise risky behaviour and find professional help when needed.

Our player protection principles

We follow a simple approach: prevent harm, promote informed choices and intervene when behaviour suggests risk. We combine proactive monitoring with user-controlled tools so players can set their own limits and access support quickly. Our aim is to make safer gambling visible and easy to use.

Activity-control tools

You can control your play directly from your account. Tools include:

Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
Loss limits - limit the total amount you can lose over a chosen period.
Session controls - set session time limits and receive reality checks to remind you how long you have been playing.
Time-outs - take short breaks from 24 hours up to several weeks to step away from gambling.
Self-exclusion - choose a longer lock-out period when you need extended protection.

How to set limits

Limits are easy to apply in the settings or cashier section of your account. Reductions to limits take effect immediately; increases may include a cooling-off period. We encourage players to start with conservative limits and adjust only after careful consideration.

Self-exclusion and account closure

If you need to stop gambling for a sustained period you can self-exclude from our service. Self-exclusion is a serious step and will close or suspend your account for the period you choose. During self-exclusion we will also suppress marketing communications. For players in Great Britain we participate in GAMSTOP - you can register there to block access across multiple operators.

Recognising signs of problem behaviour

Look out for changes such as chasing losses, borrowing to gamble, neglecting work or family, or spending longer than intended. If you or someone close to you notices these signs, it is sensible to act early by using limits, taking a time-out or seeking help.

Practical tips to stay in control

Set deposit and loss limits before you start playing.
Use session reminders and stick to planned play times.
Avoid gambling when stressed, tired or under the influence of alcohol.
Keep gambling as paid entertainment - if it stops being fun, take a break.

Professional help and support organisations

If you need specialist support, these UK services can help:

GAMSTOP - multi-operator self-exclusion scheme.
GamCare - free confidential advice and counselling.
BeGambleAware - information, self-assessment tools and treatment options.

For further assistance with account controls or to discuss concerns, contact our support team within your account. We take all requests seriously and will work with you to find the right level of protection.